Delorand Privacy Policy

Effective as of 23 July 2024.

1. Acceptance of Terms

This Privacy Policy outlines how we collect, use, and safeguard the information you provide when you visit our website or use our services. It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data. By accessing or using our website, you agree to the Terms and Conditions and Privacy Policy.

2. Right To modify This Policy

We may change this Policy from time to time to reflect how we are processing your data. We have the right to make changes and/or update this privacy policy without prior notice. Changes to this Privacy Policy take effect when they are posted on our webpages. For significant changes that materially affect your privacy rights, we will provide advance notice to give you the opportunity to review the changes before continuing to use the Services.

3. The Data We Collect About You?

Personal data means any information that can be used to identify directly or indirectly a specific individual. Your personal data is collected and used by us to provide tailored products and services and in order to analyse and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. We use this data to tailor your experience at our site, providing you with content that we think you might be interested in, and to display content according to your preferences.

The personal data we collect includes:

1. contact information including name, postal addresses, phone numbers and email addresses
2. demographic information (such as your date of birth, age or age range and gender)
3. online registration information such as your password and other authentication information, style preference (if provided)
4. payment information (such as your credit card information and billing address),
5. information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research),
6. in certain cases your marketing preferences
7. non-directly identifiable device identifiers, cookie information.
8. data about how you engage with our services such as browsing, searches, adding to cart, liking products and posts, placing orders and returns for market research, statistical analysis and display of personalised user feed and advertising.
9. name and email address and/or phone number when you enter into a promotion or program directly or indirectly hosted by us, but affiliated with clear descriptions as well as competition entries/submissions.
10. personal preferences, interests, or geographic location
4. Sharing of personal information

We may disclose and share your personal information with certain third party websites with whom we have partnered. We may share your personal information with third-party services including but not limited to:

1. Payment Service Provider: Third party payment processing services.
2. Order fulfilment and services: To facilitate the delivery of products and services purchased through our marketplace from third-party providers.
3. Marketing and Advertising Services: Providers that help in promoting our products and services.
4. Fraud Detection and Prevention Service: To help detect and prevent identity theft, fraud and other potentially illegal acts as well as protecting our website and business.

When we share your personal data with third parties we strive to ensure that they only use your data for specified purposes for which it was provided to them and in accordance with our instructions. We also require them to agree to use your data in accordance with the terms of this Privacy Notice, our Privacy Policy and in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes.

We may disclose personal information to law enforcement offices, third party rights owners, third-party vendors, contractors and suppliers who perform services for us or on our behalf and require access to such information to do that service

5. Cookies and other Identifiers

A cookie is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies allow us to distinguish you from other users of our website, in order to understand and improve your online experiences. If required by law, we will request your consent before using cookies or other tracking technologies.

6. How We Use Your Personal Data

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

1. To create an account with us and to manage your account.
2. To fulfil and process orders.
3. To provide customer service and support.
4. To enable you to participate in promotions, competitions and surveys.
5. To improve our website, products and services.
6. To undertake marketing and advertising.
7. To comply with our legal obligations and compliance requirements..
8. To prevent, detect and investigate fraud and other illegal activities..
7. Governing Principles of Data Processing

Your personal information on Delorand.com will be gathered and processed for legitimate and lawful purposes as agreed upon by you. Any additional processing will only be conducted for archiving, scientific research, historical research, or statistical purposes in the public interest, in accordance with current regulations and laws.

Additionally, personal data shall be stored only for the duration necessary and secured against all foreseeable risks and breaches, including theft, cyberattacks, viral attacks, unauthorised dissemination, manipulations, as well as damage from rain, fire, or exposure to other natural elements.

8. Data Retention

We may retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is mandated or allowed by law (such as tax, accounting, or legal requirements). If you request account closure, your account will be closed, but historical records related to the account will not be deleted for the reasons already mentioned. However, except as required by law or by law enforcement agencies and regulators, further processing of personal information associated with the account will cease upon closure.

9. Data Security and Precautions

We employ security measures to prevent your personal data from being accidentally lost, altered or disclosed. Once your information is in our possession, we follow strict security guidelines to prevent unauthorised access. This entails utilising a secure server when transmitting your personal information.

While we take every precaution to protect your personal information, it is important to understand that the internet is not an absolutely secure environment. Therefore, we cannot be held responsible for the illegal actions of hackers. Although we strive to protect your personal information, the transmission of data to and from our services is at your own risk. We strongly recommend using a complex password to enhance the security of your account.

10. Your Legal Rights

We place great importance on your awareness of personal information, empowering you to fully protect your data. In certain circumstances, under data protection law, you have rights in relation to your personal data to access, rectify or delete your personal data.

1. To protect the privacy and security of your personal information, we may ask you to provide additional information necessary to confirm your identity when you try to exercise some legal rights.
2. We may not accommodate some certain requests if we believe the change would create any legal violation or information correctness.
3. To delete your personal data or close your account, send an email to help@delorand.com with the subject “Delete My Personal Data”. We will respond to your request in compliance with applicable data protection laws. Once your account is closed, all products and services that you access through your account will no longer be available.
4. If you prefer not to receive marketing or promotional emails from us, please click the unsubscribe link located at the bottom of the email.
11. Link to Other Websites

Our site may contain links to other websites that may collect personal information about you.This privacy policy doesn’t extend to those sites. We are not responsible for the privacy practices or the content of those linked websites.

12. Contact Us

If you have any questions or concerns regarding your personal information, the information on this page or wish to exercise your legal rights regarding your personal data, please contact us through at complaince@delorand.com.